Frequently Asked Questions

Pallet shipping costs vary based on several factors: weight, dimensions, distance, service type (LTL, expedited, etc.), and any special requirements (lift-gate, inside delivery). For accurate pricing, we recommend requesting a free quote with your specific shipment details.

Yes! We offer same-day delivery for local shipments within our service area when requested before our cut-off time (typically 10 AM for same-day service). Expedited services are also available for time-sensitive freight that needs priority handling.

We handle standard 48x40 inch pallets as well as custom-sized pallets. We can accommodate oversized pallets, half pallets, and specialty freight. Contact us with your pallet dimensions for accurate pricing and handling requirements.

All shipments include real-time tracking. Once your pallet is picked up, you'll receive tracking information via email. You can monitor your shipment's location and status online until delivery is confirmed.

Yes, all shipments include basic cargo insurance coverage. Additional insurance is available for high-value freight. We recommend discussing your insurance needs when booking to ensure adequate coverage for your goods.

No. We believe in transparent pricing. Your quote will include all applicable fees based on the information you provide. Additional charges may apply only if the actual shipment differs from what was quoted (e.g., actual weight exceeds quoted weight) or if additional services are requested.

Yes, we offer competitive rates for regular shippers and high-volume accounts. Contact us to discuss your shipping volume and learn about our business account options and volume pricing.

We accept major credit cards, ACH transfers, and can set up net-30 terms for qualified business accounts. Payment terms can be discussed when setting up your account.

Yes, lift-gate service is available for pickup and delivery locations without loading docks. This service allows us to safely load and unload pallets at ground level. Please indicate lift-gate requirements when requesting your quote.

Yes, we can accommodate fragile and special care freight with appropriate handling instructions. Let us know about any special requirements when booking, and we'll ensure proper handling throughout the shipping process.

Yes, we offer appointment deliveries for an additional fee. This guarantees delivery within a specific time window. This is particularly useful for businesses with receiving schedules or limited dock availability.

All shipments are insured. If damage occurs, document it at the time of delivery and note it on the delivery receipt. Contact us immediately to file a claim. We'll work with you to resolve the issue as quickly as possible.